Description

Are you a proactive, human-centered leader who excels at motivating teams, guiding operations, and delivering exceptional customer service? Do you thrive in fast-paced environments where you help shape services that meet the diverse needs of the community? If so, this may be the opportunity you’ve been looking for!

The City of Tacoma is recruiting for a Solid Waste Route Supervisor in our Environment & Public Works Department. We are seeking candidates with strong leadership abilities, a collaborative mindset, and a proven track record of providing customer-focused services in a team-oriented setting. We recognize that leadership experience is gained in many ways and applicants with transferrable skills in supervision, coordination, or customer-focused work are encouraged to apply.

Our ideal candidate will be a person who has many of the following competencies:

Situational Adaptability - Picks up on situational cues and adjusts in the moment. Readily adapts personal, interpersonal, and leadership behavior. Understands that different situations may call for different approaches.
Builds Effective Teams - Forms teams with appropriate and diverse mix of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale.
Optimizes Work Processes - Identifies and creates the processes necessary to get work done. Seeks ways to improve processes, from small tweaks to complete reengineering.
Self-Development - Shows personal commitment and takes action to continuously improve. Accepts assignments that broaden capabilities
Communicates Effectively - Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels. Attentively listens and encourages open expression of diverse ideas and opinions.
Decision Quality - Makes informed decisions, even in the absence of complete information. Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions.
Directs Work - Provides clear direction and accountabilities. Delegates and distributes assignments and decisions appropriately. Monitors progress by maintaining open communication on work and results.
Resourcefulness - Marshals resources (people, funding, material, support) to get things done. Applies knowledge of internal structures, processes, and culture to resourcing efforts.
Ensures Accountability - Takes personal responsibility for decisions, actions, and failures. Establishes clear responsibilities and processes for monitoring work and measuring results.
Values Safety - Promotes a safe work culture and work environment.
In the Environment & Public Works Department we believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all. The Focus on healthy neighborhoods and a Thriving Puget Sound defines the core values of the Environmental Services Department and our clear focus on: Customers, Employees and Operations with the three following statements:

Customers- Partner with the community on customer-valued services to meet the diverse needs of Tacoma neighborhoods
Employees- Foster safe culture built on trust, conversation and equity
Operations- Operate using best practices and innovation to meet changing environmental and community needs.
HEALTHY NEIGHBORHOODS + THRIVING PUGET SOUND = A BETTER TACOMA

 Key Responsibilities:

Assist in supervision of daily operations of solid waste collection and transfer activities; assist in developing, planning, organizing, scheduling and monitoring solid waste collection and transfer activities to ensure safe and efficient operations
Investigate and resolve customer service and nuisance code complaints; educate customers on Tacoma Municipal code requirements and enforce compliance when necessary; contact and provide information to residential customers and local businesses regarding appropriate waste collection, disposal services and recycling practices and procedures; recommend service-level rate adjustments when necessary
Develop and implement work schedules to assure efficient service; dispatch personnel, assign tasks and equipment
Respond to solid waste fleet vehicle incidents, fluid spills and property damage; mitigate environmental impacts and oversee cleanup measures; conduct vehicle incident and spill investigations, prepare applicable reports
Coordinate with drivers and fleet personnel to ensure that scheduled repairs and maintenance of assigned equipment are completed; conduct routine fleet vehicle, equipment and safety audits
Supervise and evaluate the work of assigned personnel; develop and communicate expectations; provide coaching and feedback; facilitate required safety and operational training; conduct regular one-on-one and team meetings; perform disciplinary action as appropriate; prepare employee development objectives and conduct performance reviews
Analyze customer data, route data, tonnages, waste types and collection methods to develop efficient collection routes; develop key performance indicators and prepare and maintain a variety of associated operational records and reports
Promote and foster a culture focused on safety; work with Safety personnel to develop and maintain safety programs and procedures
Operate a variety of office equipment and machines such as a computer, radio and telephone; operate a motor vehicle including pickup trucks as needed
Perform related duties as assigned
 
Qualifications
 

An equivalent combination to: graduation from high school (or equivalent) AND:

Three (3) years of increasingly-responsible experience in solid waste operations providing work direction to others

OR

Three (3) years of increasingly-responsible experience in a customer service field resolving customer complaints and providing work direction to others

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS:
Valid Washington State driver's license at time of appointment with maintenance thereafter.
Obtain First Aid certification and Flagger certification within six (6) months of appointment with maintenance thereafter.
Obtain Asbestos Hazard emergency Response Act (AHERA) certification, at the expense of the Solid Waste Division, within one (1) year of appointment with maintenance thereafter.
 
Knowledge & Skills
KNOWLEDGE:

Knowledge of effective leadership principles and team supervision
Understanding of customer service best practices and community-focused service delivery
Familiarity with operational planning and coordination in a fast-paced environment
Knowledge of communication strategies for guiding, motivating, and supporting staff
Awareness of methods for evaluating service performance and implementing improvements
Understanding of workplace safety practices and adherence to departmental standards
General knowledge of City of Tacoma streets
 SKILLS:Ability to learn laws, regulations and rate schedules related to solid waste operations and apply knowledge to specific field problems
Plan, coordinate and schedule the work of others
Maintain a courteous and cooperative relationship with the general public and others
Understand and follow oral and written directions
Strong written and oral communication
Basic computer skills, software applications, and radio procedures
Observe legal and defensive driving practices
NOTE:  Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. If you have transferable experience, please tell us about it!

 
Selection Process & Supplemental Information
 

City of Tacoma’s Commitment to Diversity, Equity, and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

The Community

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!

View this exciting video to learn more about the City of Tacoma: https://www.youtube.com/watch?v=2n5MWl8KFvI

Application Process

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.

Applicants who are eligible for veterans scoring criteria (Veterans Preference) MUST attach a copy of their DD-214 member copy 4 (proof of military discharge form) at time of application to be eligible for review for Veteran's Preference points.  

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the Neogov system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

Supplemental Questions

This is a competitive selection process. Applicants will be required to respond to written questions outlining their experience, knowledge, skills, and abilities necessary to perform the essential functions of this position. Applicants who meet the minimum qualifications will have their responses to Supplemental Questions #7 to #13 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test. These questions will be scored based on the information provided. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. DO NOT respond with ‘see resume’ in lieu of answering these questions; this will result in a failing score. Providing false information will result in disqualification.

Accommodations: We are committed to providing reasonable accommodations for applicants with disabilities. If you need assistance or an accommodation during this process, please contact Human Resources at (253) 591-5400.

Compensation & Benefits

Pay Details:

Hourly Rate: $52.11 - $57.46

Annual Salary: $108,388.80 - $119,516.80

Employee Benefits | City of Tacoma