Description

Overview

Class Summary

Lead the future of golf in Casper.

The City of Casper is seeking an experienced and service-driven  Head Golf Professional  to oversee operations, programming, and customer experience at our municipal golf course. This is a unique leadership opportunity for a golf professional who is passionate about growing the game, building community connections, and creating an exceptional experience for golfers of all ages and skill levels.

As Head Golf Professional, you will lead day-to-day golf operations, oversee staff development, coordinate programs and events, manage budgets and inventory, and work closely with course maintenance leadership to ensure a first-class golf experience from tee box to clubhouse. This role requires a hands-on leader who can balance business operations, team leadership, customer service, and strategic planning while fostering a welcoming environment that encourages lifelong participation in the game of golf.

The ideal candidate brings professional golf experience, strong operational leadership, and a passion for customer service excellence. If you are energized by building programs, mentoring staff, and serving a community through recreation, this is an opportunity to make a lasting impact both on and off the course.

Come lead a team committed to excellence and help shape the future of municipal golf in Casper.

Incumbent is responsible for oversight of the staffing and operations including its activities and relationships with golf programs in the community for the Municipal Golf Course.

REPORTING STRUCTURE:

Receives general guidance from the Parks Manager and higher-level supervisory staff. 

Typical Class Essential Duties

1.    Supervises assigned staff to include: authorizing time off, approving payroll and hiring; prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.

2.    Coordinates, prioritizes, and assigns operational activities for golf course programs  including working very closely with the Golf Course Superintendent, other City departments, and outside agencies; provides staff assistance to the Parks and Recreation Managers; prepares and presents operational plans and other necessary correspondence.

3.    Manages the activities of the golf course as it relates to programs and customers, which includes developing and implementing departmental goals, policies, and procedures; identifies and implements opportunities to improve services.

4.    Ensures outstanding service by providing a friendly and inviting environment for customers.   

5.    Oversees inventory controls and a point of sale system.    

6.  Assists with budget preparation and administration; prepares cost estimates and revenue goals and justifications for budget items; submits and approves invoices for payment and monitors expenses to align with budget allocated utilizing the City's central financial software system.

7.    Prepares operational and statistical reports.

8.    Keeps current on new trends and innovations in golf course operations.  

9.    Maintains records on preventative maintenance and other repair work on equipment.

10.    Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event.

11.  Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

12.    Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):   Knowledge of:

•    Current trends and innovations in professional golf business operations.

•    Applicable Federal, State, Local and City government codes, rules and regulations relating to the various aspects of golf  management.

•    Tools and equipment used in golf operations.

•    Administrative principles and practices, including goal and objective development, work planning and employee supervision.

•    Customer service principles.

•    Computers and related software applications.

•    Basic principles of municipal budget preparation and control.

•    Principles of supervision, training, and employee development.

•    Operational characteristics, services, and activities of a municipal golf course.

 

Abilities (position requirements at entry):   Ability to:

•    Work a variety of shifts including weekends, nights, and holidays, including high demands during golf season.

•    Select, supervise, mentor, train, and develop staff.

•    Create and maintain a positive and customer friendly environment that encourages the lifelong sport of golf.

•    Routinely demonstrate the City of Casper core values.

•    Develop and manage projects and programs efficiently.

•    Create presentations and trainings; speak publicly.

•    Plan and manage compliance with reports, analysis, and regulations relating to a municipal golf course.

•    Interpret and explain City policies and procedures.

•    Provide leadership and direction.

•    Follow internal cash handling policies.

•    Stay current with new products and service deliveries.

•    Coordinate the work of personnel and lead a team effectively.

•    Create and review reports; perform analysis.

•    Apply technical expertise.

•    Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

•    Communicate effectively verbally and in writing.

•    Maintain a neat and professional appearance.

•    Operate modern office equipment, software, and operating systems/applications.

•    Follow written and verbal instructions and direction.

•    Establish and maintain effective working relationships with those contacted in the course of work.

•    Follow all City safety rules and procedures and immediately respond to/investigate observations or employee reports of accidents/incidents or unsafe conditions.

 

Skills (position requirements at entry):   Skill in:

•    Monitoring, training, and evaluating employees.

•    Customer service.

•    Public speaking.

•    Technical writing.

•    Time management.

•    Delegating and prioritizing work.

•    Developing and implementing policies and procedures.

•    Basic principles of budgeting.

•    Preparing reports.

•    Managing and maintaining inventory, supplies, and equipment.

•    Operating and maintaining a variety of tools and equipment.

•    Operating in a courteous, knowledgeable, and tactful manner with customers, staff and the general public.

•    Oral and written communication, sufficient to exchange or convey effective information and to give/receive work direction.

•    Operating modern office equipment, software and operating systems/applications.

 

Training, Experience & Certifications

EDUCATION AND EXPERIENCE

•    High school diploma or equivalent (G.E.D.) required.

•    Minimum of three (3) years of increasingly responsible experience as a golf professional preferred.

•    Minimum of two (2)  years of experience working as a supervisor.

•    Associate's or Bachelor's Degree in recreation, business administration, public administration, or a closely related field preferred, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below.

 

LICENSING AND CERTIFICATIONS

•    Possession of, or ability to obtain, a Professional Golf Association (PGA) Class A membership.

•    Possession of a valid Wyoming driver's license preferred.

Supplemental Information & Physical Requirements

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

 

Women, minorities, and individuals with disabilities are encouraged to apply.

 

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test.  Applicants who have failed a pre-employment screen or have been terminated from the City of Casper are ineligible for employment consideration for 12 months. You will become eligible for consideration 12 months from the date of your incident (pre-employment screen or termination). 

 

As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes.  

 

Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.

Physical and Environmental Conditions:  

City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

•              Emergency response/rescue

•              Handling or working with hazardous materials, including chemicals as well as solid and liquid waste

•              Operating or maintaining water and wastewater systems

•              Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems

•               CDL operations and driving

•               Operating power-driven machinery or equipment

•               Creating or modifying health, financial, security and or risk documents or assessments

•              Working with or directing minors

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents may be subjected to dusts, fumes, extreme temperatures, inadequate lighting, and intense noises.