Description
About Propeller Aero Services
Propeller Aero Services (PAS) is the full-service Fixed Base Operator (FBO) located at Paine Field (KPAE) in Everett, Washington. PAS supports private, corporate, charter, cargo, and special mission aviation activity and is positioned as a premium, hospitality-driven operation within the broader Paine Field environment.
Our operation is built around three core expectations: safety, operational excellence, and high-touch customer experience. PAS is expected to deliver a polished, professional, and responsive experience for aircraft operators, passengers, crews, tenants, and partners while maintaining a disciplined and efficient airside operation.
This is a fast-moving, on-airport environment that requires visible leadership, strong communication, and the ability to move seamlessly between operational oversight, team accountability, and hands-on support.
Important Note on This Role: This is not a general operations management role.
This position requires direct experience in FBO or aviation ground operations, including ramp operations, aircraft fueling, and airside coordination. Candidates without hands-on FBO or aviation operations experience will not be considered.
Position Summary
The Operations Manager is responsible for ensuring that day-to-day operations at PAS run with consistency, accountability, and strong communication across all teams.
This is a highly visible, hands-on leadership role responsible for driving execution, reinforcing operational discipline, and maintaining alignment across ramp, concierge, fuel, safety, and support functions.
The ideal candidate is comfortable leading from the front, can build credibility quickly with operational teams, and understands how to run an FBO environment without requiring foundational ramp or fuel training.
Core Responsibilities
Lead and coordinate day-to-day operations across ramp, concierge, fuel, safety, and support functions
Provide visible, on-the-ground leadership and support within the operation
Conduct shift briefings, team check-ins, and communication rhythms that keep departments aligned
Reinforce operational standards, service expectations, and day-to-day discipline
Support hiring, onboarding, training, and development of team members
Conduct performance management, coaching, and corrective action in coordination with leadership and HR
Act as a key escalation point for operational and service-related issues
Support high-demand periods including cargo operations, peak traffic, and special events
Maintain strong coordination across ramp, concierge, facilities, and safety teams
Fuel & Operational Oversight
Fuel farm coordination
Oversight of fuel inventory levels and operational needs
Fuel quality control procedures (ATA 103 / NATA standards)
Vendor coordination and fuel delivery logistics
Ensure compliance with operational, safety, environmental, and airport requirements
Support safety program execution, training coordination, and operational audits (including IS-BAH where applicable)
What Success Looks Like
Operations run smoothly without unnecessary escalation
Team members understand expectations, communicate proactively, and follow through consistently
The operation feels structured, controlled, and professional — not reactive
Operational issues are identified early and addressed quickly
Customer experience remains high even during complex or high-volume periods
The team grows stronger over time through leadership, accountability, and mentorship
Required Qualifications
Direct FBO or aviation ground operations experience required
Hands-on experience in ramp operations, aircraft fueling, or line service leadership
Working knowledge of fuel operations, fuel farm coordination, and fuel quality control standards
Experience operating in an airport environment with safety, compliance, and operational requirements
Demonstrated ability to lead teams in a fast-paced, operational setting
Strong communication, leadership presence, and follow-through
Preferred (but not required)
Experience with fuel inventory management and ordering processes
Familiarity with systems such as X-1 or similar FBO operating platforms
Exposure to cargo operations or complex ramp environments
Additional Requirements
Ability to work flexible schedules, including nights, weekends, and holidays as required
Valid driver’s license and ability to obtain and maintain airport badge access
Requirements
Minimum 4+ years of direct FBO or aviation ground operations experience
Prior experience in ramp, line service, fueling, or airside operations leadership required
Strong working knowledge of aircraft fueling operations, fuel quality control procedures, and fuel farm coordination
Experience operating in a fast-paced airport or FBO environment with high operational standards
Demonstrated ability to lead teams, reinforce accountability, and maintain operational discipline
Familiarity with FAA, OSHA, NATA, ATA 103, and general airport compliance requirements
Experience coordinating across multiple operational departments and priorities
Strong communication skills and visible leadership presence required
Experience with systems such as X-1 or similar FBO operating platforms preferred
Exposure to cargo operations, commercial fueling environments, or IS-BAH standards is a plus
Must be able to obtain and maintain airport badge access and meet all airport driving requirements
