Description

The Community Manager shall have knowledge and skills in the areas of Community Association management, administration, income/expense management, facilities management, resident and Board of Directors relations and team management for a 45+ Active Adult Community. The Community Manager, from time to time, will be assigned specific areas to concentrate on their talents. This position requires attention to detail, confidentiality, and a great deal of contact with the Board, community residents and Community Association Management (CAM) staff.

ESSENTIAL FUNCTIONS:

Direct oversight and leadership of:

        Membership & Standards (compliance and regulatory administration)

        Facilities & Maintenance Operations (campus infrastructure and capital assets)

        Information Technology (network infrastructure, cybersecurity, AV systems)

        Marketing & Communications (brand, crisis communication, engagement strategy)

        Lifestyles & Programming (community engagement, wellness, events)

Position Time Allocation 

o   Strategic Planning and Integration                             20%

o   Leadership Development and Director Coaching      20%

o   Capital and Infrastructure Oversight                          15%

o   Board Governance and Executive Communication    15%

o   Community Engagement and Crisis Leadership        10%

o   Budget Oversight and Resource Allocation               10%

o   Operational Issue Resolution                                      10%

o   The Community Manger should function as 60% strategic/leadership and 40% operational oversight. 

- Acts in the capacity of the General Manager when the General Manager is not available;
- Assist in providing leadership and direction in the development of community plans/goals;
- Assist in identifying, developing and implementing programs to meet community needs;
- Assist the process of large projects associated with the management of the property;
- Attend meetings as necessary for committees, teams, councils, Board etc;
- Assists as a liaison for the resident community to address resident's concerns and needs;
- Develop a strong working relationship with the Board of Directors, residents and staff;
- Implement strategies, mission objectives, goals and policy developed by the Board of Directors such as the Technology Roadmap, Strategic Plan;
- Articulate and communicates well/public speaking;
- Performs any range of special projects and tasks; and
- Other related duties as assigned.

QUALIFICATIONS:

• Executive decision-making capabilities;
• Possess organizational and time management abilities; works well under pressure and deadlines; Display strong written skills and publish appropriate documentation as directed; 
• Possess budgetary knowledge and control;
• Demonstrates positive interaction with staff, residents and guests; 
• Excellent problem solver; demonstrates ability to use creative alternatives; 
• Work on more than one task at a time with frequent interruptions, changes and delays; remain focused and work effectively and efficiently under such circumstances; 
• Work effectively in a collaborative team environment; 
• Deal with the public tactfully and courteously in person and on the telephone always exercising good judgement; 
• Be aware of safety, health, and environmental concerns; 
• Establish and maintain positive, effective working relationships with those contacted in the performance of work; and 
• Maintain regular and punctual attendance

Requirements

Bachelor’s degree or equivalent in Business or related field, and 5+ years of experience in Property Operations, Hospitality, HOA; or a combination of education, experience, and training that indicates the ability to successfully perform the essential functions of the position listed above.

Must possess and maintain a valid Arizona driver’s license.

Proficient in MS Office Suite, Outlook 365 and Internet applications.