Description

About Us

We are a dynamic SaaS company building innovative software solutions that make a difference in the Environmental Health Risk and Safety industry. Our collaborative team is passionate about technology and committed to excellence. We are looking for a talented Information Technology Operations Manager to join our team in San Diego, CA and help drive our technical vision forward.

**THIS IS AN ON SITE/IN PERSON POSITION IN SAN DIEGO, CA 92127.**

Competitive Salary Range: $130,000-$155,000 per year DOE

The Opportunity

The Information Technology Operations Manager is responsible for overseeing all aspects of IT infrastructure, security, and operations to support the company’s SaaS environment. This role involves managing technology projects, maintaining system performance, ensuring compliance with security standards, and collaborating with cross-functional teams to align IT strategies with business objectives. We currently have 1 opening for this position and we're looking for great candidates like you!

What We Offer

Competitive salary range: $130,000-$155,000 per year DOE
Collaborative and innovative work environment
Opportunities for professional growth and development
Work with cutting-edge technologies
Being part of a team that values technical excellence

Comprehensive Benefits:

401K Retirement with a generous 6% employer match – 100% vested immediately
Medical Coverage (HMO & PPO options) – 100% paid by employer for you, spouse, and children
Employer-paid life insurance
Dental and Vision coverage
Vacation Hours
Paid Holidays
Sick Leave
Wellness Program including weekly chair massage and in-office gym
Training and advancement opportunities
Company-provided daily office snacks
Dog-friendly office

What you will do:

Security & Risk Management

Own and continuously enhance the company’s IT security posture, including endpoint protection, email security, firewalls, and intrusion detection/prevention systems
Lead incident response efforts, including investigation, containment, remediation, and post-incident analysis
Design and enforce data protection strategies, including DLP policies, access controls, and regulatory compliance alignment
Proactively identify vulnerabilities and implement remediation strategies to minimize risk exposure

Infrastructure & Systems Leadership

Manage and optimize on-prem and virtualized infrastructure to ensure high availability, performance, and scalability
Oversee Windows server environments, system patching, and lifecycle management
Administer DNS, network services, and core infrastructure components supporting business-critical applications
Ensure system reliability through proactive monitoring, performance tuning, and capacity planning

Network & Connectivity Management

Architect, configure, and maintain secure network environments, including firewalls, VPNs, and segmentation strategies
Manage and support Cisco network infrastructure (ASA, Firepower, Catalyst switches) across multiple sites
Troubleshoot complex network and connectivity issues, ensuring minimal disruption to operations
Backup, Disaster Recovery & Business Continuity

Own and execute backup and recovery strategies using tools such as Veeam, ensuring data integrity and availability
Develop, test, and maintain disaster recovery and business continuity plans
Lead recovery efforts during outages to minimize downtime and business impact

Cross-Functional Collaboration & Support

Partner with Engineering (Development & QA) to support system reliability, deployments, and incident response
Serve as a technical escalation point and backup resource for critical system issues
Translate technical issues into clear business impact for leadership decision-making
Projects, Strategy & Continuous Improvement

Lead IT initiatives to modernize infrastructure, improve security, and support business growth
Evaluate and implement new technologies to enhance efficiency, scalability, and performance
Stay current on emerging trends and recommend practical, cost-effective solutions

Vendor Management

Manage vendor relationships, contracts, and service performance
Oversee IT budget, balancing cost optimization with operational needs and risk mitigation
Make informed purchasing decisions for hardware, software, and services
Documentation & Operational Excellence

Maintain accurate and up-to-date system documentation, including network diagrams and architecture
Establish and improve IT processes, standards, and best practices
Ensure systems and processes are audit-ready (SOC 2 mindset)

Leadership & Business Partnership

Act as the primary IT advisor to leadership, aligning technology decisions with business goals
Provide input into long-term technology planning and company growth strategy
Build trust across teams by delivering reliable, secure, and scalable technology solutions

Other Responsibilities

Perform additional duties as needed to support business operations and evolving technology needs

Qualifications

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
Equivalent combination of hands-on experience and technical leadership will be considered
Technical Expertise (Must Have)

Strong knowledge of:

Windows Server environments and system administration
Network architecture, firewalls, VPNs, and segmentation
Endpoint security, email security, and intrusion detection/prevention systems
Backup and recovery solutions (e.g., Veeam)
Hands-on experience with:
Cisco networking (ASA, Firepower, Catalyst or similar enterprise networking)
Virtualization platforms and infrastructure management
DNS, networking protocols, and troubleshooting complex connectivity issues
Experience implementing or managing:
Data Loss Prevention (DLP) and security controls
Patch management and vulnerability remediation processes
Experience supporting SOC 2 or similar compliance frameworks (highly preferred)
Relevant certifications (e.g., CISSP, Security+, Network+, Microsoft, ITIL); (highly preferred)
Exposure to cloud environments (Azure, AWS) is a plus; (highly preferred)

Work Experience:

7–10+ years of progressive IT experience, including hands-on infrastructure, networking, and security ownership
Proven experience in a SaaS or high-availability environment, supporting business-critical systems
Demonstrated success owning IT operations end-to-end (not just participating), including security, uptime, and incident response
Experience partnering with Engineering (Dev/QA) teams to support deployments, troubleshoot production issues, and improve system reliability
Strong background in incident response, disaster recovery, and business continuity planning
Experience managing multi-site network environments and secure infrastructure
Prior experience with vendor management, budgeting, and cost optimization

Knowledge, Skills & Abilities:

Proficient in vendor management, contract negotiation, and budgeting.
Excellent communication and collaboration skills, with the ability to work effectively across teams.
Analytical and strategic thinking skills, with the capacity to manage multiple projects in a fast-paced environment.
Relevant certifications (e.g., CompTIA, Microsoft, CISSP, ITIL) are highly desirable.
Proactive and solutions-oriented, with a focus on continuous improvement and innovation.

WORK SCHEDULE AND LOCATION:

Monday to Friday, 8 AM to 5 PM with 1-hour lunch break
On-site position in San Diego, CA 92127

Physical Requirements

This position primarily involves computer work in an office environment and may occasionally require lifting/moving items up to 50 pounds.

How to Apply

If you're excited about leading technical innovation and building great software with a talented team, we'd love to hear from you!

Link to Apply: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=bac88847-7e46-41fd-ad4b-d86ebf75c8d7&ccId=19000101_000001&lang=en_US&jobId=9201751874517_1&&source=EN

Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity at our company. The statements above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.