Who are we looking for?

MacDermid Alpha is seeking a motivated and results-driven Senior Customer Experience Partner to support our global customer base. In this role, the successful candidate will have end-to-end responsibility for the order-to-cash process, managing incoming global customer orders and supporting requests from regional offices.

This position serves as a key point of contact for both internal and external customers, ensuring a high level of service, effective communication, and timely resolution of order-related inquiries. The Senior Customer Experience Partner will collaborate closely with cross-functional teams to drive operational excellence, customer satisfaction, and process efficiency across the organization.

What will you be doing?

• Maintains a focus on Customer Satisfaction while managing day-to-day activities of customer accounts and regional parteners.
• Perform root cause analysis to identify issues and propose solutions. Maintaining a continuous improvement mindset.
• Acts as key interface with the customer account site-buyers.
• Handles all customer interactions in a courteous intercompany , helpful and professional manner.
• Works closely with manufacturing planners and logistics personnel in order to keep supply line free of interruptions.
• Completes all required training and follows all Macdermid Alpha Health, Safety & Environmental policies/procedures.

Who are You?

• Associate's degree required; Bachelor's degree preferred.
• Minimum of 5 years of demonstrated experience in customer service, preferably within a manufacturing and logistics-driven environment.
• Proven ability to support complex customer requirements, including coordination with supply chain, production, and logistics teams.
• Excellent written and verbal communication skills in English, with the ability to communicate clearly and professionally with both internal and external stakeholders.
• Strong sense of urgency with exceptional customer follow-up and ownership mindset, ensuring timely resolution of issues and inquiries.
• Highly organized, self-motivated, and resourceful, with the ability to manage multiple priorities simultaneously in a fast-paced environment.
• Demonstrated problem-solving skills and a strong drive to resolve customer issues efficiently and effectively.
• Proficient in standard computer applications, with the ability to quickly learn and adapt to new systems and tools.
• Comfortable working across multiple customer platforms, including cloud-based solutions (e.g., iCloud or similar environments).
• Prior experience with JD Edwards (JDE) is preferred but not required.
• Intermediate proficiency in Microsoft Excel, including data analysis, reporting, and basic formulas.

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply. 

We are Offering...

Challenge Yourself and Impact the Future - You will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management, which has empowered us to create high-performing global teams that achieve superior solutions for our customers. 
 

As part of the MAES Team, you will have ...

Opportunities for career growth, competitive compensation (competitive base salary and performance-related bonus plan), and benefits packages (health, dental, and vision insurance, Wellness Program, PTO/Holidays, as well as a 401(k)-retirement plan with a company match).
Innovative work environment where you will be a part of a dynamic and collaborative team.
Perks and incentives include paid parental leave, tuition reimbursement, and opportunities for professional development. #LI-ED1

The typical base salary range for this position is between $60,217.00 and $90,325.00