Description

Job Summary:

The Program Coordinator, Neeley Undergraduate Experience is responsible for coordination and support of Neeley Student Success Services strategic integration and initiatives. This position is responsible for managing operational systems, data collection, and cross-program coordination that enables seamless student journey experiences across 3,500+ undergraduate students by developing, executing, and assessing student-centered access and success initiatives that advance the school's commitment to student engagement. The Program Coordinator leads cross-functional projects that foster belonging, persistence, and professional readiness. The role includes managing high-impact programs access initiatives collaborating with faculty, staff, and corporate partners; overseeing program logistics and communications.

Duties & Essential Job Functions:

1. Coordinates and manages logistics for various Neeley Student Success Services programs, including but not limited to: Going the Distance, Suit Up - Lead On, and Leaders Unscripted.
2. Creates detailed work plans for various department objectives and ensures schedules are accurate, achievable, and results oriented. Determines resources required to complete projects successfully according to the timeline and within budget. Reviews schedules and deliverables with leadership and determines relevant measures.
3. Executes various department initiatives according to project plans, engaging in problem solving to ensure appropriate progress.
4. Collaborates with multiple departments and leaders to coordinate a seamless student onboarding experience. Serves as a contact for various touchpoints in the onboarding cycle.
5. Collects and analyzes data to develop reports documenting outcomes of various department initiatives on a regular basis. Advises leadership and other team members of the outcomes and results. Maintains analytics dashboards of outcome data points to support assessment and continuous improvement of department initiatives.
6. Facilitates student focus groups and feedback sessions to gather engagement data and assist with development initiatives.
7. Oversees student progression tracking through various undergraduate success services. Ensures departments are using integrated communication systems and referral protocols to maintain a seamless experience.
8. Assists with program coordination for various student leadership development and student-led initiatives.
9. Supports technology integration initiatives (CRM, learning platforms) and other shared resources throughout the Neeley Student Success Services departments.
10. Supports scheduling and events across NSSS Neeley Student Success Services departments, including coordinate or milestone celebrations and recognition events.
11. Performs other related duties as assigned.

Required Education & Experience:

• Bachelor's Degree in Business Administration, Communications, or a related field and 2 years of experience in program coordination, operations, or related administrative roles
OR
• High school diploma or GED equivalent and 6 years of experience in program coordination, operations, or related administrative roles

Preferred Education & Experience:

• Bachelor's degree
• Experience with learning management systems or student information systems
• Experience in customer experience or service delivery optimization
• Experience with data visualization tools

Required Licensure/Certification/Specialized Training:

• None

Preferred Licensure, Certification, and/or Specialized Training:

• Project management certification

Knowledge, Skills & Abilities:

• Knowledge of office techniques.
• Knowledge of basic customer service techniques.
• Knowledge of marketing events.
• Knowledge of organizational tools and techniques.
• Knowledge of CRM systems and data management
• Skill in the use of Microsoft Office to include Word, Excel, PowerPoint and Outlook.
• Skill in effective written and verbal communications.
• Strong analytical and problem-solving skills
• Ability to work effectively with diverse constituents.
• Ability to work effectively independently as well as on a team.
• Ability to effectively use TCU applications, websites, portals etc.
• Ability to manage multiple projects.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours to support peak periods.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.

TCU Annual Security Report & Fire Safety Report Notice of Availability

Texas Christian University is committed to assisting all members of the campus community in providing for their own safety and security. TCU's Annual Security Report and Fire Safety Report is published in compliance with the Jeanne Clery Disclosure of Campus Security Policy & Campus Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act. This report includes statistics for the previous three calendar years concerning reported crimes that occurred on campus, in certain off-campus buildings owned or controlled by the University, and on public property within, or immediately adjacent to and accessible from the campus. The statements of policy contained within this report address institutional policies, procedures, and programs concerning campus security, alcohol and drug use, crime prevention, the reporting of crimes, emergency notifications and timely warning of crimes, sexual and interpersonal violence, and personal safety at TCU. Additionally, this report outlines fire safety systems, policies and procedures for on-campus housing facilities, as well as residence hall fire statistics.

The Annual Security Report and Fire Safety Report can be found on the TCU Police Department website at https://police.tcu.edu/annual-security-report, or a paper copy of the report may be obtained by contacting the TCU Police Department at 817-257-7930, or via email at police@tcu.edu.