Description

Position Description

Seattle City Light, a department of the City of Seattle, is one of the nation's largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

Seattle City Light is seeking an energy-savvy program manager for its Customer Energy Solutions (CES) division. CES manages the longest continuously operating municipal energy conservation initiative in the country. We are currently hiring a Senior Program Manager (P&D Spec. Sr.) to lead our cross-functional teams to ensure that defined business goals and objectives are met.

The Solutions Design and Management unit in CES is responsible for designing and managing our portfolio of customer-facing energy programs. If you are flexible, a system thinker, excel in collaboration, and have an aptitude for technical learning, you will be successful in this role. You will serve as program manager for one or more program offering customer-facing products and services. Program Managers are responsible for overlaying the CES program management and life-cycle framework onto assigned work. Assignments for this position may focus on energy efficiency, flexible loads, customer renewables/or electrification programs.

This position reports to an Energy Management Analyst Supervisor.

Job Responsibilities

Senior Program Managers in this role manage customer-facing programs in varying stages of discovery, design, build, implementation and exit. Each program manager may lead one or more cross-functional teams to execute required work across program stages. Programmatic work must align to strategic drivers and have distinct business objectives and goals. Many of these programs are complex and/or high priority for the city. The program manager ensures that internal and external stakeholders are engaged, that design and tactics align to strategy, that appropriate decisions are vetted by management, and that programs are delivering on the intended business objectives and goals. The Senior Program Manager in this role will:

• Manage energy programs for customers across various sectors.
• Apply standard program-management tools to facilitate the stage-gate workflow process and to ensure consistency in design thinking and documentation.
• Incorporate the voice of the customer into program design through stakeholder engagement.
• Stand-up and lead matrixed, cross-functional teams responsible for the program design, development, build-out, launch and implementation.
• Monitor, evaluate and report on the performance and effectiveness of programs in implementation phase.
• Manage the ongoing needs of the program including identifying and implementing changes that address gaps or pain points, risks, program effectiveness, and progress towards goal.
• Select and manage external consultants. Establish scopes of work and selection criteria. Ensure performance, receipt of deliverables, accuracy of invoices and other related tasks throughout the life of the agreement.
• Enable programs to excel in customer service by establishing the needs of the end-user and service providers, researching and defining programs and measures, keeping abreast of industry best practices, and identifying markets and channels.

Qualifications

Minimum Qualifications

Requires three years of experience in planning and research related to land use, urban economics, human services, environmental issues, conservation; or other work directly related to City planning and development activities; and a baccalaureate degree in planning, urban design, environmental studies, public administration or related field (or a combination of education and/or experience and/or training which provides an equivalent background required to perform the work of the class).

Work Environment/Physical Demands

• Work is typically performed in an office environment.
• Requires working nights to attend meetings and hearings.

License, Certification and Other Requirements

You must hold a current valid state issued driver's license from any US state to be verified prior to start date. Out of state license holders will be required to obtain a WA state license within 30 days of hire.

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• Demonstrated experience and success with formal program management and life-cycle management processes.
• Demonstrated experience leading teams in a multi-discipline matrix organization.
• Demonstrated ability to positively influence program stakeholders and integrate the voice of the customer.
• Demonstrated commitment to environmental and economic equity in design and delivery of services.
• Ability to work collaboratively with limited supervision.
• Excellent Interpersonal skills, including the ability to maintain effective working relationships with business contacts, the public, consultants, trade ally community, and employees at all levels of the organization.
• Experience managing projects, programs and/or products that involve multiple, internal and external stakeholders.
• Strong verbal and written communication skills, including the ability to make public presentations.
• Experience writing or facilitating the creation of business cases, program plans and similar business documents.
• Experience soliciting for and managing large public professional services contracts.
• Experience with demand-side management program tactics, design, procedures, guidelines, and rules.
• Knowledge of applied energy management including energy efficiency, conservation, distributed generation, electrification, decarbonization and load management.
• Experience managing program and portfolio budgets.
• Experience managing consultant teams to deliver work in a complete, cost-effective, and timely manner.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice .

Emergency Response Commitment:

Seattle City Light is committed to reliable service during emergencies. Through our Emergency Response Program, each employee is assigned a role—usually aligned with their regular duties—to support emergency operations. Your participation is vital to helping the utility stay prepared and serve our community when it matters most.

Additional Information

The full salary range for this position is $56.23 to $65.54 per hour.

Application Process

Please submit the following with your online application:

• A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
• A current resume of your educational and professional work experience.

Incomplete applications may not be considered.

Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle's Fair Chance Employment Ordinance, SMC 14.17and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020.Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers.