Description

As a Workplace Support Specialist, you will perform several duties to service clients and maintain the integrity of office environments as a tenant representative. You will act as a client service coordinator assisting in client requests for workplace needs. You will ensure a safe, organized, and functioning office space through regular environmental audits.

About the role

• Create an amazing client experience by prioritizing their needs with urgency and clear communication
• Ensure the office is clean, comfortable & functional through regular environmental audits
• Track tickets assigned to your building and ensure timely resolution
• Repair office furniture and equipment around the space using basic technical skills
• Stock office & kitchen supplies while maintaining workplace inventory
• Assist with furniture and equipment moves for office reorganization and special events
• Assist internal communication efforts by posting, delivering and removing signage
• Create work orders, track progress and communicate updates to stakeholders
• Proactively identify and resolve issues and anticipate client needs
• Work with your team, Building Maintenance, and leadership to keep the office welcoming and functional
• Process incoming and outgoing mail and providing client support in package tracking

About you

Minimum Qualifications

• 2+ years of customer service, hospitality or related field experience
• Ability to lift and carry 50 pounds or heavier
• Valid driver's license
• Ability to push and maneuver heavy carts
• Strong work ethic and ability to self-manage your scope of work
• Basic comfort with tools and repairs

Preferred Qualifications

• Innovative mind and proactive problem-solving approach
• Understanding of the challenges associated with physical workspace planning
• Experience in delivering written and verbal professional communication
• Ability to work a flexible schedule including into the evening or occasional weekends
• Comfort with computer systems and ticketing software

What you'll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

About us

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com .