Description

Overview

The National at Ave Maria is hiring! National at Ave Maria is thrilled to offer an exceptional opportunity for a passionate and service-driven professional to join us as a Community Association Manager. If you thrive in a hospitality-focused environment and are committed to delivering outstanding service, we'd love to hear from you!
As the Community Association Manager, you'll play a key role in ensuring our residents and members enjoy a superior experience across the clubs managed by Troon. You'll oversee daily operations, foster community engagement, and uphold the highest standards of service and professionalism.
Our Mission at Troon: We are dedicated to consistently anticipating and exceeding our residents' and members' expectations. Through exceptional facilities and personalized service, we aim to create vibrant communities built on integrity, professionalism, and continuous improvement.

Experience Required

Community Association Manager (CAM) License required. High School Diploma required, bachelor's degree preferred. Must obtain any required local and state licenses or certifications. Previous management experience in HOA operations required. A minimum of ten years of relevant professional experience is preferred. Proven leadership experience is mandatory.

Essential Responsibilities

Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees. Motivates, directs, and assists department heads, managers and front line staff on a daily basis. Plans, develops and implements operational procedures and methods in concert with TROON practices and policies. Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management. Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required. Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field. Understands and keeps abreast of HOA's financial record keeping. Completes daily, month-end and annual reporting as required. Monitors the quality of the HOA's products and services, and ensures maximum member and guest satisfaction. Secures and protects the HOA's assets, including facilities and equipment. Builds and nurtures professional relationships between the Community, the Team Members and the Company. Assist in directing and coordinating the activities of contracted vendors and evaluate their performance. Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors. Investigate complaints, disturbances and violations and resolve problems following rules and regulations. Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance. Solicit and analyze bids from contractors for repairs and/or maintenance. Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed. Maintain records of maintenance and operating costs as well as all related Association costs. Purchase supplies as needed. Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed. Assist in the preparation of detailed budgets and financial reports for Associations. Confer regularly with community association members to ensure their needs are being met. Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter. Provides leadership to Team Members.

Benefits

Eligible for Troon's comprehensive benefits package, including Paid Time Off (PTO), health coverage, and more.