WEOKIE Federal Credit Union
Oklahoma City, Oklahoma, United States
(on-site)
Posted
1 day ago
Job Type
Full-Time
Job Function
Other
Description
*****Not a remote position***********
Title: AVP, Payments Strategy & Treasury Services
The AVP, Payments Strategy & Treasury Services is responsible for overseeing and optimizing the organization's payment ecosystem, ensuring alignment with member experience and business growth. This role blends strategic planning, technical expertise, vendor management, and operational leadership across card programs, ACH, RTP/FedNow, digital wallets, and emerging payment technologies. The AVP will lead cross-functional initiatives to enhance payment capabilities, streamline operations, and deliver innovative solutions that support scalable, secure, and member-focused service delivery.
Strategic Leadership & Planning
- Develop and execute a comprehensive payment strategy aligned with organizational goals and service delivery objectives.
- Lead roadmap planning for payment products including Visa credit/debit, ACH, RTP, wire transfers, digital wallets and treasury services.
- Lead the implementation of WEOKIE's treasury services and business accounts suite.
- Evaluate emerging trends (crypto, stablecoin, digital payments) and recommend strategic investments.
- Foster a culture of collaboration, continuous learning, innovation, and service excellence.
Program Management
- Oversee programs related to card services, ATM network, digital payments and emerging payment technologies.
Vendor & Partner Management
- Manage relationships with payment processors, card services, ATM network and fintech partners.
- Negotiate contracts and ensure optimal service levels and cost-effectiveness.
Cross-Functional Collaboration
- Partner with IT, Risk, Compliance, Operations Support, Accounting, Marketing, and Delivery Channels to collaborate on integrated payment solutions.
- Serve as the subject matter expert for payment systems and strategy across departments.
- Lead cross-functional process improvement and automation initiatives to enhance operational efficiency and member experience.
- Collaborate with compliance and risk management teams to Ensure all payment programs comply with applicable regulations.
- Collaborate with risk teams to implement effective detection and prevention strategies.
Analytics & Performance Monitoring
- Develop and monitor KPIs to measure payment performance, adoption, and ROI.
- Use data insights to guide strategic pivots, feature enhancements, and continuous improvement.
- Provide extraordinary member service by being knowledgeable, engaging with members, making members feel valued and consistently applying defined service standards. Success defined by current service benchmark (such as member satisfaction surveys, basic courtesies and observation).
- Assigned expectations and objectives, as identified in the Success Plans, are met and/or exceeded.
- Works collaboratively across all departments and coordinates to resolve system and member issues.
- All WFCU policies and procedures are followed, and guidelines are consistently applied and maintained.
- All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls. (i.e. security, member identification and fraud prevention).
- Clear communication. Keep executive leadership management and/or staff informed of any issues that might affect the credit union and membership.
- Work according to schedules and department attendance guidelines.
Specialized or Technical Knowledge and Skills:
- High School Diploma or GED required. Bachelor's degree in finance, business administration, product marketing or a related field is preferred.
- 7-10 years' experience in the Financial Industry.
- The payment industry is dynamic; this employee should be adaptable and able to respond to changing market conditions.
- Strong understanding of payment systems, methods, and trends, as well as knowledge of relevant regulations and compliance requirements.
- Experience in managing payment service providers, vendors, and third-party relationships.
- Experience in payments products within the financial industry, with progressive levels of responsibility.
- Ability to lead change management, project management and training initiatives.
- Ability to lead multiple projects, work in fast-paced environment and meet deadlines.
- Ability to learn and use a variety of software applications including banking and payments related systems.
- The employee is frequently required to walk and sit. The employee is occasionally required to climb, balance, stoop, kneel or crouch.
- Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.
- Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WFCU's core values.
- Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, and responds to internal members.
- Teamwork/Collaboration: Meets commitments, works collaboratively, accepts accountability, handles change, sets program standards, stays focused under pressure, and meets attendance/punctuality requirements.
- Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
- Job Specific Competencies: The position requires a wellrounded and levelheaded individual who is able to maintain composure in a variety of situations. The following stands out among list of behavioral competencies for this position:
- Leadership: Leads peers and members through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others.
- Strategic Thinking: Demonstrates ability to develop and implement strategic business plans and create effective strategies for meeting targeted objectives.
- Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
- Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
- Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open- minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
- Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
- Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to see details at a close range. The employee may be required to occasionally lift and/or move up to 50 pounds.
- Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.
EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.
Equal Opportunity Employer, including disability/protected veterans
PI282987804
Job ID: 82940272
